Baby Sensory North West Kent


Terms and Conditions

Additional ‘Secure’ classes Terms & Conditions

Terms and conditions may change as our circumstances evolve through the Covid-19 recovery period.  Baby Sensory TM are still writing their new terms and have existing terms to which Baby Sensory NW Kent and our customers are obliged to adhere to.

What if we go in to Lockdown during my ‘Secure’ booking?

Baby Sensory will run classes at our venues following government guidelines.  Should the government advice change or Baby Sensory NW Kent decide we need to protect our staff and customers, the term you have booked at Baby Sensory NW Kent may be delayed or put on hold.  By booking with us at this time, you agree that any class credits can be allocated to classes run via our online platform or via access to a pre-recorded session.  No refunds will be offered on any remaining sessions within the term.  Just a replacement service.

If you join us as part of our Baby Sensory 'Secure' classes, you will be required to purchase a 'starter bundle'.  This kit is yours to keep, it will be used as part of our 'Secure' terms only.  Only Baby Sensory items will be allowed in class to ensure safety and meet our insurance requirements.  We are unable to guarantee how long our 'Secure' terms will run for, it may be 1 term, it may be ongoing.  The kit is purchased on the understanding that is it not refundable at any point.  If there is a faulty item, an exchange will be offered. Please bear this in mind when considering investing in your Sensory Bundle. Note, some of these items will only be suitable for supervised play, some will be sensory aids which an adult will need to use in order for baby to enjoy.  If you can't attend your class in person, you will have the option to collect your 'starter bundle' or 'bundle top up' from the Cyclopark reception during their opening hours.

Should lock down restrictions need to be re-imposed for any reason, we will continue our term online to enjoy @ home.  We will provide you with the option to collect your weekly top up kit in a safe location to enjoy your classes at home and give idea's for home-made play for any of you that can't collect.

Your Baby Sensory approved Bundle will be needed each week to join a class

If you forget to bring your 'bundle' or 'bundle top up' kit items to class, Baby Sensory will not be able to supply you with a replacement kit in class.  In this instance you will need to enjoy your class at home this week, or check with our admin team to see if they can offer you a space in a class later in the week.

This concept was devised at the request of our parents during the Covid 19 recovery.  Baby Sensory reserves the right to return to providing 'in class' equipment at any time should we deem it safe to do so.  Please bear this in mind when considering investing in your Sensory Bundle.  The equipment provided in your Sensory Bundle will be yours to keep forever, and so is a wonderful investment in your baby’s development wherever it is used.  Any further equipment provided in the Baby Sensory 'secure' classes will also be yours to keep. Please note, some of these items will only be suitable for supervised play, some will be sensory aids which an adult will need to use in order for baby to enjoy.

Mobile babies in ‘Secure’ classes

If your baby is mobile, we need to ask you to carefully consider our new set up and whether this will be a space you and your baby can enjoy.  For now, we will ask you to keep baby with you at all times, for your safety and the peace of mind of others.  If your baby wishes to crawl or walk during the class, our class leader will have to stop the activity and politely ask that you collect your baby.  Baby Sensory would normally embrace this element of your baby's development, and hope to be able to offer a safe space for in our older classes for your babies to explore again very soon.

One Parent Policy in ‘Secure’ classes

At present we can only facilitate 1 parent attending class with 1 baby.  If twin parents are attending 2 parents can attend, 1 with each baby. Babies count as 1 individual in addition to a parent and so it is important that we keep numbers in class ata safe level.

Illness policy in ‘Secure’ classes

If you have any symptoms of being unwell, from something as simple as a cold, we ask that you enjoy your Baby Sensory class from home. We plan to offer one live session per week, and then share the recording with everyone booked on to our current term of classes. You can then enjoy the sessions as many times as you like in 1 week. If you can' attend your class in person, you will have the option to collect your 'starter bundle' or 'bundle top up' from the Cyclopark reception during their opening hours.

You will be asked if you and your baby are in good health each time you arrive for a Baby Sensory class as part of our ongoing risk assesments.

Should you or your baby fall ill with Corona Virus or any other contagious disease, we ask that you notify us immediately.  Our H & S and Illness policy means we will contact the entire class to make them aware they may have been exposed to illness.  We are committed to supporting the track and trace scheme and will ask your permission to share your contact details with an NHS Contract Tracer.

Online classes during lockdown restrictions

If you are booked on to our online classes, you will have a week to view your recorded class.  For the protection of our class content, these links are deleted after 1 week.  We aren't able to offer make up classes for missed sessions for this reason.

Online/recorded classes from August 2020 will be available to enjoy for 2 weeks post your venue class.

Photographs on Social Media

During our classes we may take pictures for use on social media. We will always ask the group for your permission at the time of the photo being taken. Please do not hesitate to let us know if you would prefer that you or your baby are not photographed, and we will ensure these picture/s are not shared.

Baby Sensory terms and conditions/policies

Baby Sensory's Terms and Conditions aim to present a fair sustainable structure to all. We aim to provide the highest quality classes for all our customers, as is our need to secure the regular employment to secure the best Class Leaders and venues available.

We are committed to the safety of all persons who attend our lessons and to deliver the highest standard of service.

Participating in a Baby Sensory class is entirely at your own risk without any proven negligence, breach of duty of care or lack of due diligence by Baby Sensory Ltd., your local Franchise or its employees.

Payment Methods

Payment is through our online booking system.

Confirmation of place

If payment is made through any other way than card payment using the online booking system, your place will only be confirmed on full payment. An acknowledgment will be sent with payment details however booking confirmation will only be sent when payment is received. If you pay using the online booking system, you will receive an automated reply confirming your place.


A course or event may be cancelled provided you inform the Franchisee in writing within 7 days prior to the course commencing. Please note there may be an administration charge of up to one class for any changes made.
You may offer your place to a friend as a gift provided you inform your Class Leader.
Thank you for your understanding and co-operation.

Holidays and sickness policy

Regrettably we cannot offer discounts or refunds to cover your booked holidays due to the need to ensure continuity of service.
You may offer your place to a friend who also has a baby to a session you know you are unable to attend. You would need to inform your Class Leader in this instance.

Twins discount

Baby Sensory offers local discounts for twins if brought by one adult sitting within the teaching circle.
A parent with twins will need to have either another adult or an arrangement with another parent, should they need to take one of the twins to the bathroom. The Class Leader can never be responsible for your child.

Supervision and withdrawal of service

All children must be supervised at all times and not left unattended. The Class Leader cannot be responsible for a child at any time. Regrettably as our classes are designed for babies from the age of birth to 13 months only, older siblings cannot attend unless specifically invited.
Should a carer or associated visitor behave in a way that the Class Leader feels is unreasonable then the company reserves the rights to withdraw the provision of classes to the client.


No later than two weeks before your term runs out your class leader will ask you whether you wish to renew for another term. The Class Leader will inform you of the mechanism to rebook your space and payment terms. Note however that places remain on a first come first served basis.

Cancellation of Classes policy

Baby Sensory will endeavor to run classes during bad weather e.g. snowy conditions. However should we need to cancel due to safety concerns, parents will be notified/contacted (please check your local Baby Sensory Facebook page and make sure your phone number is kept up to date on our register).
An additional class will be offered if we have to cancel a class or refund against a future term's fees. Regrettably we cannot automatically offer cash refunds.


Parents are asked to keep their babies at home if they have a serious infection and to inform the setting as to the nature of the infection so that other parents can be alerted.
Please keep your baby at home if he/she or you:

  • Has a fever or cough or has had one in the previous 14 days
  • Has had an upset stomach or diarrhoea in the previous 48 hours
  • Has heavy nasal discharge
  • Has discharging eyes

Has symptoms of a possible communicable diseases such as:

  • Measles
  • Chicken pox
  • German measles
  • Whooping cough
  • Impetigo
  • Scarlett fever
  • Hand, foot and mouth disease
  • Norovirus

We cannot offer a refund for a lesson missed due to illness. You may offer your place to a friend, who also has a baby, to the session. You would need to inform your Class Leader in this instance.

Commitment to Equal Opportunities

Baby Sensory has a commitment to ensure that the equipment and activities are value and worth to everyone regardless of race, culture, language, gender, age, experience, religion, background, ability or disability.

Data Protection

The information on this form contains personal data.
Baby Sensory and Toddler Sense will record, process and keep your personal information secure in accordance with the Data Protection Act 1998. Information will not be passed onto a third party unless you have opted in during the booking process.

Videos, photographs and confidentiality

We love you taking pictures or videos of your children during the course provided it doesn't interfere with the class. In addition please always be sensitive of taking pictures of others without their permission. If you are asked to stop, please do respect the rights of others.
In addition if the Class Leader feels that the amount of video is excessive, not just short clips, then you may be asked to stop.
Please remember that much of the content of the class is under copyright and while we are very happy for you to practice at home, these are not to be incorporated into another public activity without our permission.

Protection of property

Please note that your property left in prams or bags is your responsibility and Baby Sensory cannot take any responsibility for the safeguarding of these items.

Health & Safety and Hygiene Policies

Baby Sensory follows rigorous internal checks of the venue and its own equipment to ensure that they are clean and safe. Daily Risk Assessments are conducted.
Baby Sensory asks all parents and carers to remove their shoes while in class in order to reduce the chance of transmission of microorganisms. Shoes need to be worn to visit the bathroom within class times and care exercised to avoid slips.
Baby Sensory is a Gold Accredited member of the Children's Activities Association and meets their standards in all operational aspects.

Changes to Terms and Conditions

Baby Sensory from time to time updates these T&Cs. It will inform you of changes through regular channels of communication and you have 14 days to opt out of accepting changes in writing. Failure to do so will entitle Baby Sensory to treat this agreement with you as being updated with the changes.