Privacy Policy – Wow World Group
We care about your privacy and the privacy of your child(ren). This page explains clearly how we collect, use, and protect your information when you book classes, attend events, or interact with us online.
Why We Collect Your Information
We need some details from you so we can:
- Make sure your child is in the right class for their age and development
- Confirm your bookings and remind you of upcoming classes
- Keep everyone safe and meet insurance or safeguarding requirements
- Let you know about our other classes, tips, or special offers if you choose to opt-in
What we collect:
- Your name, email, phone number, and address
- Your child(ren)’s name, date of birth, and gender
- Any health or medical information you provide
- Booking history and class attendance
- Payment information for verification (we don’t keep your card details)
We only collect what we need to run safe, fun, and smooth classes.
Children’s Data & Parental Consent
If your child is under 13, we rely on your consent as a parent or guardian to process their data. You’re responsible for making sure the information you provide about your child is accurate.
Marketing & Communications
We’d love to keep you informed about:
- Rebooking reminders for full classes or waiting lists
- Offers, tips, or news about our classes and shop
You will be asked to opt-in when booking. It’s completely voluntary, and you can change your mind anytime.
Even if you don’t opt-in, you’ll still get all essential booking information.
You can withdraw your consent at any time by emailing data@wowworldgroup.com.
Who We Share Your Information With
Sometimes we work with trusted partners to make things run smoothly, like:
- Payment processors
- Website hosts and analytics providers
- Our booking system provider
These partners follow strict rules and can’t use your data for anything else.
How Long We Keep Your Information
We keep your data only as long as we need to:
- Booking and attendance information: 6 years after your last class (for insurance and legal reasons)
- Marketing information: Until you withdraw consent
After that, your information is securely deleted.
Your Rights
You have rights under UK GDPR. You can:
- Ask for a copy of the data we hold
- Ask us to correct any mistakes
- Ask us to delete your data
- Object to how we use your data (including marketing)
- Ask us to restrict processing or move your data elsewhere
- Withdraw your consent at any time
- Complain to the ICO if you feel we’re not handling your data properly
Email data@wowworldgroup.com if you’d like to exercise any of these rights.
Keeping Your Data Safe
We work hard to protect your information. Our systems use encryption, secure storage, and limited access to prevent unauthorised use.
In the rare event of a data breach, we will follow UK GDPR rules, notify the ICO if necessary, and let anyone affected know promptly.
Multiple Controllers
Your information might be handled by different parts of Wow World Group or our trusted partners to run bookings, process payments, or manage the shop.
You can contact us anytime if you’d like to know who handles what at data@wowworldgroup.com.
Cookies & Website Tracking
We use cookies to make our website easier to use and to understand how visitors use it.
- Essential cookies: Required for bookings and website function
- Analytics cookies: Help us understand visitor trends (Google Analytics)
You can manage or block cookies through your browser settings. For more info, see AboutCookies.org.
Data Protection Officer (DPO)
We have a dedicated Data Protection Officer to oversee how we handle your data. You can contact them at:
data@wowworldgroup.com
They can help with questions about your privacy, your rights, or any concerns you may have.
